Dear Mr. Welford-Costelloe:

RBC Royal Bank has made a business decision to introduce this new convenience fee. By paying a nominal fee, non Royal Bank customerscan also enjoy the convenience of using this machine, while still being ableto deal with their preferred bank, which may not offer a banking machinein this area. If there is a bank machine owned and operated by your financial institution you may want to consider using it to avoid the service fees applied for not using one of their machines.

Thank you for your message, Mr. Welford-Costelloe. Please do not hesitateto contact us again through this message centre or by phone at 1-800-769-2555, if we may be of further assistance. (If you are outside of Canada orthe United States call us collect at (506) 864-1555).

Sincerely,

Catherine Agent ID: A5069S1 RBC Royal Bank

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