Dear Mr. Welford-Costelloe:

We have received your message regarding the convenience fee charged to non-Royal Bank clients for using a Royal Bank banking machine.

As mentioned in our previous communication please note that the ‘convenience fee’ is for the facility provided for using a Royal Bank machine, while still being able to deal with your preferred bank, which may not offera banking machine in your area. The decision on fees is taken by the management due to logistics and costs involved with servicing high volume banking machines and to serve, as may clients as possible.

Thank you for your message, Mr. Welford-Costelloe. Please do not hesitate to contact us again through this message centre or by phone at 1-800-769-2555 (collect at (506) 864-1555 outside of Canada and the U.S.), if we may be of further assistance.

Sincerely,

Himadri Dalal Agent ID: 3888 RBC Royal Bank

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