And before you make any snarky comments, the car was parked, I was inside (the house) and that is the work of a 05 reg Land-Rover-Freelander-Discovery thing's rear bumper.

But in not so glorious news, they (Direct Line) only like their customers to have such things happen between 8am and 8pm Monday to Friday and 9am to 5pm on Saturdays, but especially NOT on sundays or bank holidays. Go figure.

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