A. BILLING INFORMATION
To ensure uninterrupted use of your Xdrive account, you need to make sure your 
payment information is up-to-date at all times. If you decide to change your 
payment method, or your credit card expiration date changes, you’ll need to 
update your payment information.
To update your payment information:
    1. Log in to Xdrive Web.
    2. Select My Account from the Folder Tree.
    3. Click My Profile.
    4. Scroll to the Payment Information section and click the Edit button.
    5. Update any of your billing information which may have changed since you 
registered, including your credit card number and expiration date.

NOTE: you must provide the credit card number used for billing purposes any time 
you change any of the information on the Payment Information page.

    6. When you have confirmed that your payment information is correct, click 
the Update button to save your changes.

Xdrive provides you with online storage, file sharing, and other features as a 
subscription service.

The subscription options currently available for your Xdrive account are:
Service Plan Space Price
Free*  5 GB  $0
Monthly 50 GB  $9.95
Yearly 50 GB  $99.50
* Requires AOL Screen Name
*** AOL members paying for the “full version” of AOL membership ($25.90 per 
month) get the 50 gigs as part of their membership.

B. RENEWING YEARLY PLAN
A month before your annual subscription period ends, Xdrive will send you an 
e-mail to remind you that your subscription is set to renew. On the anniversary 
of your initial annual billing date, your Xdrive Plus subscription will 
automatically renew for the coming year.
If we have made an error billing your account, we will quickly provide you with 
any credit due.

To request a credit:
    1. On the Xdrive Web screen, click the SUPPORT link.
    2. Contact our Customer Support team using the 1-800 phone number or e-mail 
link provided to request a billing credit.

NOTE: The 1-800 phone number and e-mail link are available to AOL or Xdrive 
paying customers only.

C. FRAUDULENT ACCOUNTS
If you deem your account to be fraudulent, please follow the steps above to 
contact Customer Support right away. A Customer Support billing specialist will 
assist you regarding all fraudulent activities.

If you decide that you no longer need your Xdrive account, you can easily cancel 
your subscription. Before canceling your account, make sure that you have 
transferred all of your important data from your Xdrive; once you cancel, your 
files will no longer be available.

D. RESETTING THE XDRIVE PASSWORD
You can have a randomly-generated password sent to the email address associated 
with your account.
To request a new password:
    1. Click the FORGOT YOUR PASSWORD? link.
    2. In the XDRIVE FREE OR XDRIVE PLUS USERNAME box, type the E-MAIL ADDRESS 
associated with your Xdrive account, then click the SEND ME MY NEW PASSWORD 
button.
    3. Click the CLOSE WINDOW button.
    4. Check your e-mail for the new password.

E. CANCEL A XDRIVE ACCOUNT
To cancel a Xdrive accout:
    1. On the Xdrive Web screen, click the SUPPORT link.
    2. Contact our Customer Support team using the 1-800 phone number or e-mail 
link provided to cancel.

NOTE: The 1-800 phone number and e-mail link are available to AOL or Xdrive 
paying customers only.

I hope my response proves helpful. 

Please let us know if you have any additional questions or concerns.

Thanks again!

 

Technical and Billing Support is now available online at: 
http://premiumservices.aol.com/support/

Get AOLR and a high-speed connection for a great low price! Check out <a 
href="https://highspeed.aol.com/broadband.asp?affil=aolbss&amp;oid=&amp;em=&amp;mid=|780961" 
target=_blank>AOL High Speed</a> to see what broadband offers are available in 
your area. Or if you have questions, call our Registrations consultants anytime 
at 1-800-495-0427.